Frequently asked questions

On the product page you choose colour, size and quantity and press “Share on WhatsApp”. A message with your selection is prepared; you send it. Price and production details are confirmed in the chat. No payment is taken on the site.

Most pieces are made to order; colour, size and personalisation affect the price. We share the price in the conversation, based on your selection.

Approved material details for each product appear under “Materials and care” on the product page. See the materials and care guide for general information.

Products that take lettering have a text field and a character limit on the product page. We share a digital preview before production and ask for your approval.

We consider colour, size and lettering changes within existing product families. For a different idea, use the made-to-order page; we’ll discuss feasibility together.

Current delivery and returns conditions are on the Delivery and returns page. Conditions differ for personalised pieces; please read that page before ordering.

Corporate gift requests have their own page. Share the product, quantity and branding details and we’ll look at the feasible options.

These objects are designed primarily for decorative and desktop use. Age suitability, small-part and durability details appear on the product page only once confirmed per product; if nothing is stated, ask in the conversation.

No. The clips on the home page are licensed stock footage showing the general 3D printing process; they are not recordings of the Fernex Lab workshop. Our own footage will take their place when ready.